Nikki, thank you so much for helping us arrange our family vacation to the Royalton Riviera Cancun in Mexico! I think this was one of our favorite family vacations ever! We couldn't have found the perfect resort, and vacation package without you.
We had an AMAZING vacation. The weather was perfect and we loved the Royalton! Our girls loved the vacation as well!
Best Day Travel were kind and helpful during our transfer to the resort, even if it was a little difficult to find their booth and communicate that we had arranged our transfer in advance.
The Royalton Resort far exceeded our expectations. The resort was beautiful. Our room wasn't ready at 3pm so they gave us an upgrade to a room with a rooftop jacuzzi. We did have some timeshare people hound us a bit when we were waiting to check in, but we followed your advice and once we said we weren't interested they left us alone. We figured out who the time share sellers were and avoided them the rest of the trip.
Our room was beautiful, very clean and the bed was so comfortable! The girls were on a pull out sofa that was small with very thin mattress. It worked fine for them, but anyone larger or older would likely not be comfortable on the pull out. We were on the 4th floor of building 9 and we had a view of ocean. It was a bit of a walk to other parts of the resort, but we didn't mind at all.
The food was fabulous!! The restaurants were all really good and the service was top notch! We figured out after the first night that it was best for us to eat at 6:00 when restaurants opened for dinner, because otherwise there would be long waits. The website says no reservation, but there were obviously "diamond" customers who had reservations. We are at the buffet for breakfast and it was HUGE and had so much food. I gained several pounds over these few days. The girls loved the Gelato machine in the coffee shop and ice cream in the buffet.
The pools were all fabulous! Very well maintained. The had daily entertainment and music. The swim up bars were nice and kid friendly. They had a foam party that my girls absolutely loved. The wait staff around the pool was great and constantly bringing by bottled water and taking drink orders. We learned after first day that it was helpful to mark your spot at pool/beach early in the morning. The spots went quick.
The beach was beautiful as well. It had wait staff, nice chairs and covered beds and pergolas that were nice. They dragged the beach with a tractor every morning to get rid of the seaweed that came up overnight. There was access to non motorized water sport activities. They did require $3/person fee for some marine fee- but they gave you a bracelet and it covered you for your entire stay.
Lastly, the nightly entertainment was fabulous! The had a family friendly kid show at 8:00 and then another show (that was more grown up, but still family friendly) at 9:00. We saw great shows that were similar to shows we've seen from Cirque. We saw fire shows, Michael Jackson impersonation shows, drum shows. All were great!
There was a kids club that we did not use. During the day they brought around unique people/animals that they would take your picture with (Aztec Indians, Parrots, huge birds). The girls loved holding the parrot and having him sit on their head. They had photographers around the resort that would take your pictures and then you could go to their store and purchase them.
Thank you again for helping with this family vacation, the memories will be with us forever.