My husband and I just returned from a 5 night trip to Mexico. We simply love visiting Mexico each year as it holds a special place in our hearts since that’s where we said I do 7 years ago.
It didn’t however start off as we had planned. We chose to go to Secrets Playa Mujeres since we had gotten married at Secrets Capri. Well let’s just say it was NOT what we had expected. The initial wow factor was not present upon arrival, the staff was less than attentive, the room was not well taken care of and the food was at best adequate.
But never fear Nikki turned everything around for us. We spoke with her the evening we arrived at 10:00pm and by the next morning at 11:00am we were packed up and headed to Secrets Maroma. Nikki made this transition seamless and beyond easy. We just do not have enough words to say how thankful we are for her and all the behind the scenes things she did to salvage the rest of our trip. When you only get one vacation a year without your kids every minute is precious.
Amazing doesn’t even begin to describe our time at Secrets Maroma Beach. The staff were so attentive both in the preferred club area as well as throughout the rest of the resort. The pool area was large and spread out so you had a variety of options to chose from each day. Every single set of two chairs around the pool had a table as well as umbrella which was awesome. NO need to get up at 6:00am to rush down to get the best spot.
The food was incredible and options at the buffet’s were plentiful too. It didn’t matter if you went to the Barefoot Grill poolside, Pizza oven bar poolside or the French restaurant everything was cooked perfectly, flavorful and made to order.
Each staff member made it a point to always smile and give you a friendly and sincere “Hola”! If you needed anything even if it wasn’t in their department they went above and beyond to help you with whatever it was.
If you’re looking for a fabulous all-inclusive resort in Mexico you must visit Secrets Maroma Beach. It’s the right balance of romantic mixed with fun to feel refreshed and recharged when your trip is over.